Policies and Procedures

Sometimes there may be conflicts of interest within service provisions. These could be family members that work for one compay/family buisness. It could be that one service provides multiple provisions. There could be that a conflict has risen that needs to be addressed.

Conflict of interest policies maintain transparency so that you know what you are being delivered within services and to implement safeguarding.

Read more on the NDIS-Support-Coordination-Conflict-of -Interest Policy here.

Anyone with access to NDIS funds must follow relevant Australian laws, rules and regulations. 

We are here to help you use your NDIS funds lawfully. We want to help you do the right thing. 

You have rights and responsibilities when choosing what supports you want to buy with your NDIS funds,

Your responsibilities

You are responsible for making sure the supports are:

directly related to your disability and align with your plan

not covered or delivered by another service system or organisation (eg. Medicare or private health insurer).

If you self-manage your NDIS funds, you need to keep evidence of what you spend your NDIS funds on (eg. invoices, receipts, pay slips, bank statements). 

Your rights 

You have the right to:

choose who delivers your supports and how they do this. You do not have to use just one provider for all your supports

not use a provider if you feel they aren't acting in your best interests

ask if a provider has a conflict of interest

not feel pressured to buy services or supports you don’t want or need

pay for supports at a fair and reasonable rate. You must follow the NDIS Pricing Arrangement and Price Limits if you are NDIA-managed or plan-managed

decide what personal information you give to a provider so they can deliver supports.

The NDIS Quality and Safeguards Commission works with all providers so that you can get supports that give you choice and control. They have a participant information  pack that helps you understand your rights.

Registered providers need to meet quality standards , which show they provide quality, safe supports to participants. The standards also help participants to know what they should expect from their registered providers.

All providers must adhere to the NDIS Code of Conduct .

For more information on Your Rights and Responsibilities click here

Under the NDIS all service providers must adhere to their Duty of Care.

Key Principles Of Duty Of Care In Disability cover several key principles that underpin the duty of care in disability provisions. These include:

• The Right to Safety and Security:Individuals with disabilities have the right to feel safe and secure in their environment. Caregivers must protect their clients from harm, abuse, and neglect. This may include implementing safety protocols, identifying potential risks, and responding quickly to any concerns or incidents.
• Respect for Dignity and Autonomy:Disability support providers must respect their client’s autonomy and right to make decisions about their own lives. The support providers are responsible for providing clients with support that empowers them and assists them in reaching their goals. They must also be mindful of the potential for power imbalances and ensure their clients are always treated with dignity and respect.
• Duty to Act: Service providers have a duty to act when they become aware of any risks or concerns that may impact their clients’ safety or well-being. This may include reporting suspected abuse or neglect, addressing behavioral issues, or seeking medical attention for clients when needed.
• Professional Competence:Providing high-quality care and support to people with disabilities requires knowledge, skills, and expertise. They must stay up-to-date with best practices in disability support and seek ongoing professional development to improve their skills.
• Collaboration and Communication:Effective collaboration is essential for providing high-quality care and support. Disability support providers must work closely with clients, their families, and other professionals to ensure that clients receive the support they need. They must also be transparent and communicate openly with clients and their families about any concerns or issues.

Read more about NDIS-Duty of Care here

The NDIS Code of Conduct requires people who deliver NDIS supports and services to:

• Act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions
• Respect the privacy of people with disability
• Provide supports and services in a safe and competent manner with care and skill
• Act with integrity, honesty, and transparency
• Promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability
• Take all reasonable steps to prevent and respond to all forms of violence against, exploitation, neglect, and abuse of people with disability
• Take all reasonable steps to prevent and respond to sexual misconduct
• Not charge or represent higher prices for the supply of goods for NDIS participants without a reasonable justification.

Read more on the NDIS Code of Conduct here

Read more about Negligence here